Refund Policy

At RelaxaMedicare, we are dedicated to providing drug services that are safe, dependable, and in line with FDA rules. Because pharmaceutical goods are heavily regulated, we have strict rules about refunds to keep patients safe and make sure we follow all federal and state laws. This Refund Policy tells you when you can get your money back, how to make a request, and what conditions apply to prescription drugs, over-the-counter medicines, and medical supplies.

Before you place an order, please read this policy carefully. You agree to the rules below when you buy something from RelaxaMedicare.

1. Overview

In the United States, prescription drugs cannot be returned or sold again, even if they have not been opened. It is because of FDA rules and laws. This rule is in place to keep other people safe from contamination, tampering, and health risks. Prescription drug sales are usually final, but RelaxaMedicare may give returns or replacements in the rare cases outlined in this document.

There are more flexible ways to return over-the-counter (OTC) and non-prescription items. Our goal is to make sure that everything is clear and fair while still following the law and meeting safety standards for products.

2. Non-Returnable & Non-Refundable Items

The following items cannot be returned or refunded under any circumstances, except where specified in Section 3:

  • Prescription medications
  • Temperature-sensitive medications (e.g., insulin, injectables)
  • Opened or used OTC products
  • Medical devices or supplies that have been opened or used
  • Products past their expiration date
  • Items damaged after delivery due to customer handling

These restrictions are mandatory under federal pharmacy guidelines and are not subject to exceptions.

3. Refunds Are Allowed

Although prescription medications cannot be returned, refunds or replacements may be issued in the following cases:

3.1 Incorrect Item Received

If the medicine or product you get does not match what you ordered, RelaxaMedicare will either replace it or give you a refund at no extra cost.

You have to let us know within 48 hours of delivery and include photos to back up your claim.

3.2 Damaged or Defective Products

If your order arrives damaged, contaminated, broken, or unusable due to shipping issues, we will investigate and provide compensation as appropriate.

Photos of the damage are required within 48 hours.

3.3 Missing Items

If something is missing from your package, please call us right away. After verifying your order, we will send the missing products or process a partial refund.

3.4 Expired Products Delivered

Due to the way our pharmacy works, this is very rare to happen. However, if a product is delivered that has expired, you can get a full refund or a replacement.

3.5 Order Cancelled Before Processing

You can ask for a full refund if your order has not been handled or shipped yet.

Please keep in mind that prescription orders can’t be cancelled once they have been checked by a pharmacy or given out.

4. OTC Product Returns (Non-Prescription Items)

Over-the-counter products may be eligible for return provided that:

  • The product is unopened
  • The product is unused
  • The packaging is intact
  • The return request is made within 7–14 days of delivery

If the return isn’t because of a RelaxaMedicare mistake, you may have to pay for the shipping again.

Any over-the-counter (OTC) product that has been opened cannot be restocked for safety reasons, so it cannot be returned.

5. Return Process

If your product qualifies for a return or refund, follow these steps:

  • Contact RelaxaMedicare Customer Support at:
  • Email: [Insert Email]
  • Phone: [Insert Number]
  • Provide your order number, photos, and a description of the issue.
  • In 24 to 48 hours, our team will look over your case.
  • If approved, we’ll send you advice on how to return the item (if needed).
  • It takes 5–10 business days to process refunds after the return is received and reviewed.

We may deny refund requests if the product does not meet eligibility requirements or appears tampered with.

6. Refund Method & Processing Time

Refunds are issued to the original method of payment only.

Processing typically takes 5–10 business days, depending on your bank or credit card company.

Relaxamedicare cannot expedite bank processing times.

7. Shipping Fees

  1. Original shipping fees are non-refundable, except when the refund is due to an error by RelaxaMedicare.
  2. If a customer returns an OTC item voluntarily, return shipping costs are the customer’s responsibility.

8. Lost, Stolen, or Unclaimed Packages

If the delivery company marks your package as delivered, RelaxaMedicare is not responsible if it is stolen or lost.

We’ll help you file a complaint with the provider, but once delivery has been confirmed, you won’t get your money back. If you send us a package that can’t be delivered, you may have to pay to ship it again.

9. Order Cancellation Policy

If any of these things happen, you can cancel your order:

  • Orders over the counter: No need to cancel before shipping
  • Orders for prescriptions: Cancel before the clerk checks you out starts
  • After being shipped, it is no longer possible to cancel.

You can’t get a refund after your order has been handled or checked.

10. Contact Information

For refund requests or questions, contact:

RelaxaMedicare – Refund & Support Department

📧 Email: [Insert Email]

📞 Phone: [Insert Number]

📍 Address: [Insert USA Address]

🕒 Support Hours: [Insert Hours]

Our team is here to support you and ensure a safe, compliant, and customer-friendly experience.